As part of our model for delivery of Managed Services, whilst we are pleased to help our customers directors and management teams with implementation of business systems at their homes, personal devices not covered under the Managed Services Contracts fall in under Cosmetic problem severity as per our support response time matrix.

The CBM Corporate support team mandate is to always prioritise all business systems related work above any personal work and we ask in turn for our customers to respect the sometimes-necessary wait before support can be provided on “personal” devices.