All of our Managed customers have priority support as part of your monthly investment into IT Service delivery with CBM Corporate. Please note following IT contact details
Service Desk Severity and Response times
CBM Corporate Support response times are backed by our Service Level Agreement, and engineer response times based on problem severity (refer to below table).
After Hours Support
As part of our model of IT support delivery, CBM Corporate offer after hours support, which for customers requiring support on weekends and out of mainstream business opening hours is a necessity.
Home Office / Personal Devices
As part of our model for delivery of Managed Services, whilst we are pleased to help our customers directors and management teams with implementation of business systems at their homes, personal devices
Antispam Changes – On premise email servers
Customers who have e-mail servers running out of their office servers, and who are not on the cloud hosted version of Office 365
Strong Passwords / Password changes
With costs of IT systems break-ins in Australia being in excess of $1billion AUD over the course of 2018, CBM Corporate will be reviewing all our customer’s systems password policies.
Remote Access – VPN / Security
This point is just a reminder to all our customers around security process requirements for provisioning of remote access for any of our customer’s staff and management.
Antivirus changes / AV Defender / Sophos Antivirus
With the growth of the security threats and continuous security reviews as part of our mandate for delivery of IT services to our customers, CBM Corporate
Asset management improvement project
As part of a new internal initiative to improve CBM Corporate’s Asset management processes, CBM Corporate engineers will be attending to all Managed Services customers, to attach an Asset ID sticker
Office 365 backups
As part of delivery of Microsoft Office 365, as more and more of our customers migrate data and workloads away from traditionally on-premise hosted servers, it is CBM Corporate responsibility
Antispam changes (Office365) – ATP
To further enhance security of hosted e-mail users within the Office 365 cloud, Microsoft have implemented a new antispam and security platform called Advanced Threat Protection.
Data warehousing / Backup replication requirements
CBM Corporate is reviewing all policies for replication targets of customer backup systems, and storage systems located at private residences